Refund policy
Return and Refund Policy
Last updated: October 12, 2026
Contact us first
For any return, cancellation, or order problem, email info@youmemba.com with your order number and the item involved. Please do not send an item back until we provide return instructions and the correct return address. Different items may need to go to different locations; do not return items directly to a manufacturer or to an address on the package without our instructions.
30-day returns for regular merchandise
For items that are not made to order, request a change-of-mind return within 30 calendar days after delivery. Items must be unused, unworn, unwashed, and in the condition received, with original tags, accessories, and packaging where applicable. Proof of purchase is required. After we authorize the return, send it within 14 calendar days using the instructions provided.
Return shipping and fees
Customers pay return shipping for change-of-mind returns. Use a trackable shipping service and keep your receipt. We do not charge a restocking fee. Original outbound shipping charges are not refunded for change-of-mind returns, except where required by law. If your order qualified for free shipping, we do not deduct an undisclosed outbound shipping fee from your item refund.
Made-to-order exclusions
Printed clothing, canvas wall art, posters, printed journals, and print-on-demand books are produced for your order. We do not accept change-of-mind returns or exchanges for these items, including a size or color selected incorrectly at checkout. Please review the product description, size chart, artwork, and options before ordering. These exclusions do not apply to damaged, defective, misprinted, or incorrectly supplied items, or to rights provided by applicable law.
Damaged, defective, missing, or incorrect items
Inspect your delivery promptly and email info@youmemba.com as soon as you notice a problem. Include your order number, a description, and clear photos of the item and packaging if available. Please report issues within 30 days of delivery so we can investigate promptly. We will arrange an appropriate replacement or refund for confirmed damage, defects, misprints, or items supplied incorrectly, at no additional cost to you. If a return is needed for one of these issues, we will provide prepaid return instructions. Do not discard the item or packaging until we explain the next steps. This reporting request does not limit rights under applicable law.
Packages that have not arrived
Contact info@youmemba.com promptly if your package is overdue or tracking indicates delivery but you cannot locate it. For missing shipments, please contact us within 30 days of the estimated delivery date. We will investigate with the carrier or fulfillment partner and explain the available replacement or refund resolution. See our Shipping Policy for more information.
Exchanges
We do not offer direct exchanges. For eligible regular merchandise, request a return and place a separate order for the replacement you want. Made-to-order items are excluded from size, color, and change-of-mind exchanges; our coverage for faulty or incorrectly supplied items still applies.
Cancellations and address changes
Email info@youmemba.com immediately after ordering if you need a cancellation or correction. We cannot guarantee changes once processing or production begins. If cancellation is possible, we will confirm it and refund the canceled items and any associated shipping charges that will not be incurred.
Refunds
We will notify you after receiving and inspecting an authorized return, or after reviewing an order problem. Approved refunds are issued to the original payment method within 10 business days of approval. Your bank or payment provider may take additional time to post the credit. Applicable tax on refunded items is refunded as well. If more than 15 business days have passed since approval and the refund is not visible, contact info@youmemba.com.
Your rights
Nothing in this policy excludes or limits any mandatory consumer rights under applicable law. Contact YouMemba LLC at info@youmemba.com for help.